Earn Customer Loyalty
Last Mile Customer Experience
Stay one step ahead of customer needs with consistent, timely communications that build trust in your brand.
Exceed Customer Expectations
Set customer expectations up front, so you consistently meet or beat them in the end. Send email and text notifications to keep customers informed from the time a stop is scheduled until it is completed. Customize your messages with critical order information and instructions customers need to know.
Prevent Problems and Complaints
Contact customers before they contact you to improve service and reduce support costs. Eliminate customer worries by proactively notifying customers with order status, changes, and instructions. Then, ask for performance feedback with driver ratings.
Build Your Brand
Route4Me helps you look your best for your customers. Provide a branded tracking page that can be linked to or embedded in your company website. Tailor your email and text notifications to fit your brand with custom templates and data.
Get Honest Customer Feedback with Driver Ratings
Measure customer satisfaction to create a culture of service and continuously improve driver performance. Route4Me let’s you collect satisfaction ratings and detailed feedback on every stop by text, email, or phone.
Explore Our Advanced Customer Experience Capabilities
Time Windows
Visit customers at the time they prefer
Scheduled Notifications
Tell customers when you are coming
Driver Ratings
Get feedback on driver performance
Online Order Tracking
Provide easy self-service delivery tracking
You Are Next Notifications
Notify customers when they are next
Completed Notifications
Provide confirmation of completed stops